CONDITIONS GÉNÉRALESThese General Terms and Conditions of Sale govern the sale of travel, packages or stays offered on the Site, within the meaning of the French Tourism Code.
In accordance with article R. 211-12 of the French Tourism Code, the following extracts are reproduced in full:
Article R211-3
Subject to the exclusions set out in the third and fourth paragraphs of article L. 211-7, all offers and sales of travel or holiday services must be accompanied by appropriate documents that comply with the rules set out in this section.
In the case of the sale of air tickets or scheduled airline tickets not accompanied by services related to this transport, the seller issues the purchaser with one or more tickets for the entire journey, issued by or under the responsibility of the carrier. In the case of transportation on demand, the name and address of the carrier, on whose behalf the tickets are issued, must be mentioned. Separate invoicing of the various elements of the same tourist package does not exempt the seller from his obligations under the regulatory provisions of this section.
Article R211-3-1
The exchange of pre-contractual information or the provision of contractual terms and conditions shall be in writing. They may be made by electronic means under the conditions of validity and exercise set out in articles 1369-1 to 1369-11 of the French Civil Code. The name or company name and address of the seller are mentioned, together with an indication of his registration in the register provided for in a of article L. 141-3 or, where applicable, the name, address and indication of the registration of the federation or union mentioned in the second paragraph of article R. 211-2.
Article R211-4
Prior to the conclusion of the contract, the seller must provide the consumer with information on prices, dates and other components of the services provided in connection with the trip or stay, such as :
1° The destination, means, characteristics and categories of transport used;
2° The type of accommodation, its location, its level of comfort and its main features, its certification and tourist classification in accordance with the regulations or customs of the host country;
3° Catering services offered;
4° A description of the itinerary in the case of a tour;
5° Administrative and health formalities to be completed by nationals or citizens of another European Union Member State or a State party to the Agreement on the European Economic Area when crossing borders, and deadlines for completion;
6° Visits, excursions and other services included in the package or available at extra cost;
7° The minimum or maximum group size required for the trip or holiday and, if the trip or holiday is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or holiday; this date may not be less than twenty-one days before departure;
8° The amount or percentage of the price to be paid as a deposit on conclusion of the contract and the schedule for payment of the balance;
9° Price revision terms as provided for in the contract in application of article R. 211-8;
10° Contractual cancellation conditions;
11° Cancellation conditions as defined in articles R. 211-9, R. 211-10 and R. 211-11;
12° Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation, or an assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness;
13° When the contract includes air transport services, the information, for each flight segment, provided for in articles R. 211-15 to R. 211-18.
Article R211-5
The prior information given to the consumer is binding on the seller, unless the seller has expressly reserved the right to modify certain elements of the prior information. In this case, the seller must clearly indicate the extent to which this modification may be made and on which elements.
In any event, modifications to the prior information must be communicated to the consumer before the contract is concluded.
Article R211-6
The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, articles 1369-1 to 1369-11 of the French Civil Code apply. The contract must include the following clauses:
1° The name and address of the seller, his guarantor and insurer, and the name and address of the organizer;
2° The destination or destinations of the trip and, in the case of a split trip, the different periods and their dates;
3° Means, characteristics and categories of transport used, dates and places of departure and return;
4° The type of accommodation, its location, level of comfort and main features, and its tourist classification under the regulations or customs of the host country;
5° Catering services offered;
6° The itinerary in the case of a tour;
7° Visits, excursions or other services included in the total price of the trip or stay;
8° The total price of the services invoiced as well as an indication of any revision of this invoicing pursuant to the provisions of article R. 211-8;
9° Indication, where applicable, of fees or taxes relating to certain services, such as landing, disembarkation or embarkation taxes in ports and airports, and tourist taxes when they are not included in the price of the service(s) provided;
10° The schedule and terms of payment of the price; the last payment made by the purchaser may not be less than 30% of the price of the trip or holiday and must be made when the documents enabling the trip or holiday to take place are handed over;
11° Any special conditions requested by the buyer and accepted by the seller;
12° The terms and conditions under which the purchaser may submit a complaint to the vendor for non-performance or poor performance of the contract, which complaint must be sent as soon as possible, by any means enabling an acknowledgement of receipt to be obtained by the vendor, and, where applicable, notified in writing to the travel organizer and service provider concerned;
13° The deadline for informing the purchaser in the event of cancellation of the trip or holiday by the vendor in cases where the trip or holiday is linked to a minimum number of participants, in accordance with the provisions of 7° of article R. 211-4 ;
14° Contractual cancellation conditions ;
15° The cancellation conditions stipulated in articles R. 211-9, R. 211-10 and R. 211-11 ;
16° Details of the risks covered and the amount of cover under the insurance contract covering the consequences of the seller’s professional civil liability;
17° Information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of insurer) as well as information concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;
18° The deadline for informing the seller in the event of transfer of the contract by the buyer ;
19° A commitment to provide the buyer with the following information at least ten days before the scheduled departure date:
a) The name, address and telephone number of the seller’s local representative or, failing that, the names, addresses and telephone numbers of local bodies likely to be able to help the consumer in the event of difficulty or, failing that, the telephone number for urgent contact with the seller ;
b) For trips and stays abroad for minors, a telephone number and address enabling direct contact with the child or the person in charge of the stay;
20° A clause providing for cancellation and reimbursement, without penalty, of sums paid by the buyer in the event of failure to comply with the obligation to provide the information specified in article R. 211-4, 13°;
21° The commitment to provide the purchaser, in good time before the start of the trip or stay, with the departure and arrival times.
Article R211-7
The purchaser may assign his contract to a transferee who meets the same conditions as he does for the trip or stay, as long as this contract has not produced any effect.
Unless otherwise stipulated, the assignor must inform the seller of his decision by any means capable of producing an acknowledgement of receipt, no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. Under no circumstances is this transfer subject to prior authorization by the seller.
Article R211-8
When the contract provides for the express possibility of revising the price, within the limits set out in article L. 211-12, it must mention the precise methods used to calculate price variations, both upwards and downwards, and in particular the amount of transport costs and related taxes, the currency or currencies that may affect the price of the trip or stay, the portion of the price to which the variation applies, and the exchange rate of the currency or currencies used as a reference when establishing the price shown in the contract.
Article R211-9
When, before the buyer’s departure, the seller is obliged to make a change to one of the essential elements of the contract, such as a significant increase in price, and when he fails to comply with the obligation to provide the information mentioned in 13° of article R. 211-4, the buyer may, without prejudice to any claims for compensation for any damage suffered, and after having been informed by the seller by any means capable of producing an acknowledgement of receipt :
either cancel the contract and obtain immediate reimbursement of the sums paid, without penalty;
-or accept the modification or substitute trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums still owed by the purchaser and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be returned before the date of departure.
Article R211-10
In the case provided for in article L. 211-14, when, before the departure of the purchaser, the seller cancels the trip or holiday, he must inform the purchaser by any means that enables him to obtain an acknowledgement of receipt; the purchaser, without prejudice to any recourse for compensation for any damage suffered, obtains from the seller the immediate reimbursement, without penalty, of the sums paid; the purchaser receives, in this case, compensation at least equal to the penalty he would have incurred if the cancellation had been made by him on that date.
The provisions of the present article shall in no way prevent the conclusion of an amicable agreement for the purpose of the buyer’s acceptance of a substitute trip or stay proposed by the seller.
Article R211-11
When, after the buyer’s departure, the seller finds himself unable to provide a preponderant part of the services provided for in the contract, representing a significant percentage of the price paid by the buyer, the seller must immediately take the following steps, without prejudice to any claims for damages that may have been suffered:
either offer services to replace the planned services, possibly at an additional cost, and if the services accepted by the purchaser are of inferior quality, the vendor must reimburse the purchaser for the difference in price upon his return;
– or, if he cannot offer any replacement services or if these are refused by the purchaser for valid reasons, provide the purchaser, at no additional cost, with transport tickets to ensure his return to the place of departure or to another place accepted by both parties, under conditions that can be considered equivalent.
The provisions of the present article apply in the event of non-compliance with the obligation set out in 13° of article R. 211-4.
SuiteVoyage Agency
11, rue Baron 75017 Paris
S.A.S au capital de 31.000 euros
RCS – SIRET : 495 176 356 00030
Immatriculation: 075100392
Garantie financière Groupama – 5 rue du Centre – 93199 Noisy le Grand Cedex
Professional liability: Compagnie d’assurance HISCOX
Thank you for booking with Suite Voyage SAS. Reservations are subject to these Special Conditions of Reservation and Sale,
CONDITIONS PARTICULIÈRESReservation and prepayment :
Any reservation request by a user must be for a maximum of 3 (three) rooms per night and per hotel and must be made within the time limits specified herein.
In order to guarantee the preferential rates displayed on the site, reservations must be made through Suite Voyage. Rooms will be allocated on a first-come, first-served basis, subject to availability. Rates are subject to change. Applicable taxes may be subject to change. In all cases, they are the responsibility of the user and may be collected directly by the service provider, such as the hotelier.
Once the reservation has been validated by payment and confirmed by the online payment center, the order is valid. Payment is made directly on the website, at the same time as the booking request. On receipt of payment, Suite Voyage will confirm the booking details to the user.
All payments must be made in Euros. The user will be redirected to a secure page of Suite Voyage’s bank.
Any bank charges are the responsibility of the user: bank fees, exchange rates.
Payments through Suite Voyage are made securely via the Crédit Mutuel platform, Suite Voyage’s bank.
Cancellation Policy :
Any total cancellation of the order or partial cancellation of the order, i.e. any request to reduce the number of nights booked in relation to the initial order, must be expressly notified by the user to Suite Voyage by e-mail.
Cancellation conditions are specified on the website and on the proforma invoice and/or invoice. Charges will be applied automatically.
Terms and conditions of use of the www.suitevoyage.com website:
Individual reservations” refers to reservations for a maximum of 3 (three) rooms per night and per hotel.
The “user” refers to the legal entity or individual making a reservation request on the www.suitevoyage.com website.
Services” means the services for which Suite Voyage is responsible under the terms of the Contract and detailed in the Special Conditions.
Site” refers to the www.suitevoyage.com website under which the room reservation was made.
Nights” refers to the number of rooms booked multiplied by the number of nights.
Room” refers to all room types (e.g. single, double, twin, triple, junior suite, suite).
The term “taxe de séjour” refers to the tax payable, which may be requested by the hotelier and paid directly to the hotel. Unless otherwise stated, Suite Voyage will never invoice the tourist tax directly at the time of booking confirmation.
Area of application :
These conditions apply to hotel reservations and vehicle transfers.
Any other service offered will be subject to different conditions and will be detailed when the user confirms the purchase.
Ability to Book on the Site :
The purpose of the Site is to assist the user in searching for hotel offers and motor vehicle transfers. The user must be at least 18 years old, be legally capable of entering into a contract and use the www.suitevoyage.com website in accordance with the present terms and conditions.
Except in cases of fraud for which the user must provide proof, the user is financially responsible for his or her actions on the Site. The user also guarantees the truthfulness and accuracy of the information provided on the Site. Fraudulent use of the Website, or use that contravenes the present terms and conditions, shall justify the user’s refusal, at any time, to access the services offered by Suite Voyage.
Reservation procedure :
The reservation of services is reserved for users who have read the present General Terms and Conditions and the Special Terms and Conditions in their entirety and have accepted them by ticking the box or clicking on the hypertext link provided for this purpose. Without this acceptance, the booking process cannot be completed. The reservation cannot be confirmed.
Consequently, completion of the booking process on the Site implies express acceptance by the user of these Special Conditions and General Conditions of Sale.
The contract between Suite Voyage and the User is formed at the time of payment on the Website.
A confirmation of the reservation will be sent to the user by e-mail. Any change to the booking will result in a new confirmation and price adjustment, subject to a fee where applicable.
Room rates :
Rates shown on the website are per room per night. Breakfast may be included in the room rate. If breakfast is included, it will be indicated as breakfast included.
Any breakfast ordered at the time of booking will be automatically billed and cannot be reimbursed if not consumed. Extras or additional expenses (bar, dry cleaning, room service, telephone, tourist tax, etc.) are neither managed nor covered by Suite Voyage and must be paid directly to the hotel.
Any change to a booking will result in Suite Voyage invoicing a handling fee. The amount of these fees per booking and per modification is specified in the special conditions of sale.
Hotel Categories and Descriptions :
The indication of the level of comfort attributed to the hotels appearing in the description available for consultation on the Suite Voyage website corresponds to a classification established with reference to French standards.
Right of withdrawal :
The user is hereby informed that, pursuant to article L. 121-20-4 of the French Consumer Code, the services offered by Suite Voyage are not subject to the right of withdrawal provided for in articles L. 121-20 et seq. of the French Consumer Code concerning distance selling.
Proof:
It is expressly agreed that, except in the event of a manifest error on the part of Suite Voyage for which the User can provide proof, the data stored in the information system and/or the hotels have evidential value with respect to the reservations made by the User. Data on computer or electronic media constitute valid proof and as such are admissible under the same conditions and with the same probative force as any document drawn up, received or kept in writing.
Responsibility :
– For use of the Site
No warranty is given to the user with respect to :
The absence of anomalies, errors and bugs likely to affect navigation on the Site or the implementation of any functionality offered on the Site; or the possibility of correcting such anomalies, errors or bugs; or the absence of interruption or breakdown in the operation of the Site; or the possible compatibility of the Site with a particular hardware or configuration.
In no event shall Suite Voyage be liable for any direct, indirect and/or consequential damages, whether foreseeable or unforeseeable, arising out of the provision and/or use or total or partial inability to use the functionalities of the Website.
Hypertext links on the Site to other Internet sites are provided solely for the user’s convenience.
In any event, the user declares that he/she is aware of the characteristics and limits of the Internet, in particular its technical performance, response times for consulting, querying or transferring data, and the risks associated with the security of communications.
– For Services
Suite Voyage acts as an intermediary for hotel services and chauffeur-driven vehicles (transfers) and is responsible for this intermediary activity only. Suite Voyage cannot be held responsible for the poor execution or non-execution of hotel or transfer services. For any other service ordered from Suite Voyage, specific conditions will be submitted to the user.
However, Suite Voyage’s liability as an intermediary may be waived in whole or in part by proving that the non-performance or improper performance of the contract is attributable either to the user, or to the unforeseeable and insurmountable act of a third party unrelated to the provision of the Services, or to a case of force majeure.
User insurance :
No insurance is included in the prices quoted. Users are therefore advised to take out an insurance policy covering the consequences of cancellation.
Event cancellation :
Suite Voyage cannot be held responsible in the event of cancellation of the Event, for whatever reason, for which the room reservation was made. In this case, and in the event of notification of cancellation by the user, the contractually agreed cancellation conditions will apply.
Force Majeure
The obligations contained herein shall not apply or shall be suspended if their performance has become impossible due to the occurrence of an event of Force Majeure.
Cases of Force Majeure include, but are not limited to, any unforeseeable, irresistible event external to one of the Parties and preventing it from partially or totally fulfilling its obligations hereunder:
Strikes, blocked access or any other industrial dispute at the hotel, barricades, war, volcanic eruption, fire, explosion, storm, bad weather, earthquake, closure of borders, sudden change in the conditions required to enter a country, acts of government or prohibitions of any kind decreed by the government authorities of the country of departure and/or the host country, atomic and nuclear risks, malicious acts of a bacteriological, viral or chemical nature, attacks, acts of terrorism, sabotage, or consequences of the application of the Vigipirate plan in France, or of any comparable plan put in place in any other country, or consequences of any measures taken by the competent authorities, on a preventive basis, to avoid such events, as well as any withdrawal of administrative authorization related to these same causes. This list is not exhaustive.
Any major technical, electrical or other failure on the part of the hotelier, preventing accommodation, Epizootic disease, SARS, Avian flu, H1N1 flu, or withdrawal of authorization, administrative health ban. If the Force Majeure event lasts or occurs less than 30 days before the first date of the overnight stays, the contract may be terminated by the most diligent Party, without either Party being entitled to claim damages. This termination will then take effect on the date of first presentation of the registered letter with acknowledgement of receipt denouncing the said contract. Suite Voyage will retain any deposits already paid by the User.
Intellectual property :
The Website, its content and all its constituent elements are creations for which Suite Voyage holds all intellectual property rights and/or exploitation rights, in particular copyright, database rights, trademark rights and design rights. The Website, as well as the software, databases, texts, information, analyses, images, photographs, graphics, logos, sounds or any other data contained on the Website, remain the exclusive property of Suite Voyage.
The user is granted a non-exclusive, non-transferable, private right to use the Site and the data contained therein. The right thus granted consists of the right to consult the data and information contained on the Site online, and the right to reproduce the data and information consulted by printing and/or saving it. This right of use is for strictly private purposes only. Any other use of the Site, in particular commercial use, by the user is prohibited. In particular, the user undertakes not to reproduce and/or represent for any use other than private, sell, distribute, issue, translate, adapt, broadcast or communicate in whole or in part in any form whatsoever any element, information or data from the Site.
Furthermore, the user shall refrain from introducing, by any means whatsoever, data likely to modify or harm the content or presentation of the Site.
Any hypertext link to the Site, regardless of the type of link, must be authorized in advance by Suite Voyage, acting in the name and on behalf of the holder of the right concerned, on paper or electronically.
Data protection :
The information communicated by the User on the Site is used to process and execute his/her reservations.
In accordance with article 32 of the French Data Protection Act of January 6, 1978, amended by Act 2004-801 of August 6, 2004, the information required to process and execute reservations is indicated by an asterisk on the Site pages. Other requests for information requiring an optional response, or information relating to the user’s interest in offers that may be sent to him/her, are intended to help us get to know him/her better and improve the services we offer. Suite Voyage may send the user, by any means (telephone, electronic or paper), information enabling him/her to get to know and use their respective sites better, to enable him/her to benefit from promotional offers published on these sites and to propose offers from their partners, in strict compliance with the provisions of the amended “data protection” law, subject to the user’s prior consent or opposition.
In addition, Suite Voyage may transmit to its insurer information relating to the user’s reservation. This transmission enables Suite Voyage to combat credit card fraud.
The occurrence of an unpaid invoice due to fraudulent use of a bank card will result in the registration of the details relating to the reservation of the user who is at the origin of this unpaid invoice in a payment incident file set up by the insurer and placed under its responsibility.
In accordance with law no. 78 of 6/01/1978, modified by law no. 2004-801 of 6 August 2004, the user has the right to access, modify, rectify and delete data concerning him/her at any time (art. 39 et seq. of the “Informatique et Libertés” law). To exercise this right, the user may contact Suite Voyage by writing to its webmaster at the following address: 11, rue Baron 75017 Paris or by sending an e-mail to hotels@suitevoyage.com.
Information and complaints :
Any request for information, clarification or complaint concerning Suite Voyage’s services must be sent to the following address within 30 days of the end of the stay:
Suite Voyage SAS – 11 rue Baron 75017 Paris – contact@suitevoyage.com
Telephone: +33 (0)1 43 41 02 23
No complaint will be processed after this period.
Changes to the Special Conditions :
Suite Voyage reserves the right at any time to change, modify, add or delete portions of these Special Terms and Conditions of Sale, it being understood that such modifications will be inapplicable to reservations for Services previously made.
It is therefore imperative that the user read and accept the Special Terms and Conditions of Sale and the General Terms and Conditions of Sale at the time of booking, particularly in order to ensure that the provisions in force are respected.
Contractual breaches :
Either Party may terminate the contract by operation of law in the event of failure by the other Party to comply with the obligations stipulated herein, and if the defaulting Party fails to remedy the breach within 8 days of receipt of formal notice sent by the other Party by registered letter with acknowledgement of receipt.
Applicable law :
Suite Voyage elects its registered office and the user’s domicile (or registered office if the user is a legal entity) as its domicile. The present contractual relationship is governed by French law; in the event of a dispute, the Paris courts shall have sole jurisdiction.
Interpretation :
Any difficulties in interpreting this Contract in another language shall be resolved by reference to the meaning of the Contract in its French version.